In today’s busy business world, establishing and maintaining strong relationships with customers is more important than ever.
At Bex Design & Print, we place a high value on offering a personalised service, and we have dedicated account managers who serve as the primary points of contact for our valued customers and potential clients.
But what are some of the benefits that our customers enjoy thanks to having a dedicated account manager?
Personalised service
Our dedicated account managers aren’t just there to handle enquiries and orders, they deliver a personalised service at every step of the way. They get to know your business so that we can fully understand your unique needs and preferences to deliver exact solutions to fit your requirements.
We place a high priority on securing long term relationships with our customers, and it is important to us that you feel you can pick up the phone and speak to us about anything you need. By assigning a dedicated account manager, we ensure that our customers have a reliable point of contact.
Having a single point of contact also means more streamlined contact. We’ve all had experiences of calling a company, explaining our enquiry only to be transferred to someone else to explain all over again.
At Bex, our account managers stay on top of all of your orders and know your business inside out, ensuring straightforward and seamless customer service.
Expert guidance
Our dedicated account managers aren’t just great at customer service, they’re also experts in all of the products and services we offer here at Bex Design & Print.
They’ll help to guide you through your decision making process, providing as much information and advice as you need to make the right decision for your business. They also help you to understand the breadth of our offering, from membrane switches and graphic overlays, to reel labels and anodised plates, meaning you can tap into their expertise to explore new opportunities you may not have thought possible.
They will also help to keep you informed of any new services or technology that you may be able to take advantage of, and ultimately become a trusted advisor that you can refer to whenever you need.
Effective issue resolution
Thankfully, issues with orders are not a common occurrence here at Bex. But when they do occasionally arise, having a dedicated account manager means that they can step in to resolve the situation for you.
Your account manager acts almost as an extension of your own business, meaning that they are invested in your success and dedicated to ensuring that all of your orders are processed smoothly and produced to the highest standards.
They are also at the end of the phone should any issues arise at your end. If your deadlines change and you need your order processed quicker, or you need to increase the amount of units, your account manager is on hand to help.
Overall, the benefits that our dedicated account managers offer are plentiful. From the personalised service to their wealth of knowledge and effective issue resolution, they are there to help you every step of the way. Contact us to discuss your requirements.
